Boardtracker Harley-Davidson®

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Great service experience, treated like family.

By Jim B. on January 2, 2019

Belvidere,IL | Service Department'

Boardtracker Harley-Davidson®

I have all of my service work performed at Boardtracker HD though I have other dealership options closer to me. The service treatment by the entire staff at Boardtracker is what keeps me coming back. I have tried other dealerships closer to my home, however have been disappointed in the lack of customer commitment and expertise as compared to Boardtracker HD. I have always been treated fairly and like part of the family from Andy Wilson and the service team. I recently decided to have a new engine installed in my 1997 Ultra Classic, and Boardtracker was the obvious choice. The work and care that went into the project by Boone and Andy in the service department was top notch. I could not be happier with the level of commitment by the team at Boardtracker HD.

Parts

By Paul B. on December 28, 2018

Janesville,Wi | None Department'

Boardtracker Harley-Davidson®

Dan was very knowledgeable, he had to go to back issues to find the parts I wanted and we got them ordered. He has helped me numerous times. The clothing department needs to be bigger so there is more of a selection. Overall, I have always had great experience here.

Great Experience

By Jim V. on December 27, 2018

Delavan,WI | Pre-Owned Sales Department'

Boardtracker Harley-Davidson®

As a first time Harley Davidson owner, Kevin provided us great insight into the various models and helped my wife and I choose the perfect motorcycle for our needs. We have been back to the dealership many times to participate in the various events that are hosted by Boardtracker. The dealership does a great job of making you feel welcomed, both before and after purchasing a bike. Being a part of the HD family has been a blast!

Customer service

By Jamie L. on November 19, 2018

Machesney park,IL | None Department'

Boardtracker Harley-Davidson®

I have been coming to this dealer since i started looking for a new bike in 2012. Even though the name has changed the customer service is the best ive ever dealt with. I have dealt with almost every dept. here and have had a great experience with everything. You should be proud of all the employees here. They are awesome people. Thanks for all you do.

By James G. on November 17, 2018

Johnson creek ,WI | Service Department'

Boardtracker Harley-Davidson®

During purchase of parts the service is great, during service or follow up the service is not so great. Lack of follow up and lack of communication is the issue.